Tips: Plausibility checks for customer surveys
Any professional customer survey software should offer an automatic plausibility check. The plausibility check should also suggest ways to resolve any errors it finds.
The plausibility check for your customer survey should cover the following:
- Checking the account
- Is it valid, and is the email address correct (the address from which invitations can be sent)?
- Checking the customer survey
- Access check: Is the survey open or closed? If it is closed, can customers (participants) obtain the access codes?
- Checking the pages and questions
- Are there any empty pages or questions without answer options?
- Are there any incorrect skip or visibility rules?
- Have you accidentally created any loops?
- Checking languages and translations
- Are any translations missing?
- Are any translations missing?
Our LamaPoll survey tool handles all of this automatically – so you can focus on what matters!
