Online surveys for transport and logistics

Online surveys for transport and logistics: precise and confidential

Transport operators, freight forwarders, logistics companies and transport businesses operate under strong competitive, cost and staffing pressure – from the mobility transition and shortages of driving personnel to fragile global supply chains. LamaPoll is built for exactly these requirements: transport operators, freight forwarders and their partners use it to run passenger, customer, employee and partner surveys securely and in line with GDPR requirements.

NIS 2 & KRITIS: information security for the transport sector

Traffic and transport are part of critical infrastructure (KRITIS). With the NIS 2 Directive, requirements for information security and resilience are increasing significantly for many operators in the sector. LamaPoll meets these high standards, enabling you to run passenger, customer and employee surveys at the level of protection required by critical transport infrastructure.

More about NIS 2, KRITIS & information security

Maik Philip

HR Development and Change Management • DB Station&Service AG

5 / 5

With LamaPoll, we can create surveys quickly, easily and, above all, in line with data protection requirements at a fair price. Evaluating events and collecting feedback on internal products is a breeze. The personal contact and very customer-oriented solutions to questions and problems make LamaPoll a well-rounded product and our first choice.

Surveys for every target group in transport and logistics

From passengers and driving personnel to subcontractors: in transport and logistics, feedback matters across the entire transport and supply chain. With LamaPoll, you can survey each target group in a focused way – securely and in line with GDPR requirements. And not only surveys: digital forms such as partner self-disclosures and damage reports can also be created and sent in a GDPR-compliant way.

Passengers & customers

Systematically capture satisfaction with punctuality, cleanliness, service and information provision among your passengers and customers. Identify early where operations and service can improve, and strengthen loyalty to your transport offering based on genuine feedback.

Employees & driving personnel

Measure satisfaction, motivation and workload among employees in driving operations, workshops, warehouses and administration. Support retention of driving personnel and specialists despite shift work and staffing shortages, accompany change processes and strengthen your employer appeal.

Business & shipping customers

Survey clients, shippers and business customers in a structured way and safeguard service quality across the transport chain. Understand how schedule reliability, communication and claims handling are perceived, and strengthen long-term business relationships.

Partners & subcontractors

Assess and involve carriers, subcontractors and logistics partners in a structured way. Collect self-disclosures, review quality and schedule reliability, and strengthen collaboration across a complex, often cross-border transport network.

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Secure enough for sensitive passenger, employee and operational data

Organisations that work with passenger, employee and operational data for critical transport infrastructure have a particular responsibility – including NIS 2, the KRITIS transport sector and GDPR. LamaPoll meets high standards for confidential surveys:

NIS 2 & KRITIS – increased requirements for information security in the transport sector
ISO 27001 certified and BSI-assessed security
Confidential processing of sensitive passenger, employee and operational data
Servers and hosting located exclusively in Germany
Full encryption and GDPR-compliant data processing agreements
Trained employees who are expressly bound to confidentiality
NIS 2 & KRITIS overview
More about security

Compliance & supply chain in transport and logistics

Transport and logistics companies have specific due diligence obligations – from assessing subcontractors and supply chain due diligence to whistleblower protection. LamaPoll helps you implement these requirements in a structured and data-protection-compliant way.

Partner & subcontractor management

Collect self-disclosures from carriers and subcontractors in a structured way, evaluate partners and manage onboarding digitally.

Supply Chain Act

Meet and document LkSG due diligence obligations across the transport and supply chain using standardised questionnaires.

Whistleblowing system

Implement whistleblower protection under HinSchG with a data-protection-compliant reporting channel.

What is LamaPoll?

LamaPoll is an online survey tool that enables transport operators, freight forwarders and logistics companies to create, run and analyse surveys securely and in line with GDPR requirements.
Whether passenger and customer satisfaction, employee feedback in driving operations and administration, business customer surveys or partner evaluations – LamaPoll covers the survey needs of your industry on a single platform. Create your questionnaire in just a few steps, adapt it to your corporate design and invite participants conveniently by email or link. With ISO 27001 certification, strong information security and hosting exclusively in Germany, you meet high requirements for data protection and confidentiality. Sign up for our online survey tool free of charge and run surveys for up to 50 participants immediately and without obligation. If you need more responses, simply use our monthly plans. Suitable questionnaire templates & examples are also available.

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Online surveys for transport and logistics