Online surveys for healthcare

Online surveys for healthcare: secure and confidential

Hospitals, medical practices, medical care centres and care facilities work with highly sensitive patient data every day – under strict medical confidentiality and growing pressure around quality and costs. LamaPoll is built precisely for this environment: hospitals, resident doctors and social care organisations use us to run patient, referrer and employee surveys securely and in compliance with the GDPR.

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5 / 5

LamaPoll has made it much easier for us to run our patient surveys while remaining fully GDPR compliant.

— Review for LamaPoll

Surveys for every healthcare audience

From patients and nursing staff to referring doctors: in healthcare, feedback from every group matters. With LamaPoll, each audience can be surveyed in a targeted way – securely and in compliance with the GDPR. And it is not just surveys: digital forms such as medical history and admission forms can also be created and sent in a GDPR-compliant way.

Patient satisfaction & experience

Systematically capture patient satisfaction, treatment experience and willingness to recommend. Identify early where admission, treatment and discharge can be improved, and strengthen patient loyalty on the basis of genuine feedback.

Employees & nursing staff

Measure satisfaction, motivation and workload among employees in everyday hospital and care settings. Retain skilled staff over the long term, uncover pressure points in shift work and strengthen employer attractiveness in a competitive labour market.

Referrers & referring partners

Survey resident doctors and referring partners in a structured way and strengthen collaboration. Understand how communication, accessibility and the transfer of findings are perceived, and secure referrals over the long term.

Relatives & residents

Involve relatives, residents and visitors in care and rehabilitation facilities. Collect opinions in a structured way, improve care and catering, and document quality transparently.

Secure enough for highly sensitive patient data

Working with health and patient data comes with particular responsibility – from medical confidentiality under Section 203 StGB to the healthcare KRITIS sector and NIS 2. LamaPoll meets the highest standards for sensitive surveys:

  • ISO 27001 certified and BSI-audited security
  • Processing of special categories of personal data under Article 9 GDPR
  • Server and hosting location exclusively in Germany
  • Full encryption and GDPR-compliant commissioned processing
  • Trained employees who are instructed in handling social and health data and are explicitly bound to confidentiality
  • NIS 2 & KRITIS at a glance
  • More about security

Compliance, workplace safety & quality in healthcare

Healthcare organisations have specific legal duties – from assessing mental workload and implementing whistleblower protection to establishing complaint management. LamaPoll helps put these requirements into practice in a structured and GDPR-compliant way.

Workload assessment

Record and document mental workload among care and hospital staff in a structured way in line with Section 5 ArbSchG.

Whistleblowing system

Implement whistleblower protection under the HinSchG with a GDPR-compliant reporting channel.

Complaint management

Record, analyse and follow up complaints from patients and relatives in a structured way.

What is LamaPoll?

LamaPoll is an online survey tool that enables hospitals, medical practices and care facilities to create, run and analyse surveys securely and in compliance with the GDPR.
Whether patient satisfaction, employee feedback in everyday hospital work, referrer surveys or surveys of relatives in care settings – LamaPoll covers all surveys for your sector on one platform. Create your questionnaire in just a few steps, adapt it to your corporate design and invite participants conveniently by email or link. With ISO 27001 certification, processing under Article 9 GDPR and hosting exclusively in Germany, you meet high requirements for data protection and confidentiality. Register for our online survey tool free of charge and run surveys for up to 50 participants straight away with no obligation. If you need more responses, simply use our monthly plans. Suitable templates and questionnaire examples are also available.

Last updated on October 13, 2026


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