Online citizen surveys: questionnaire templates

Online citizen surveys and resident surveys are often conducted as part of local development programmes. Interested citizens are actively invited to participate in developing or updating plans through an online survey. Citizen surveys may focus on specific topics such as transport development and mobility plans, quality of life, construction and housing, digitalisation, or environmental, climate and education issues. Public health reporting questionnaires are also used to monitor population health. They capture the population’s health status and living conditions as well as sociodemographic characteristics and determinants of health.

 

When an overarching local strategy is being developed, for example as part of a future development plan, more comprehensive online questionnaires are generally used to cover all the categories mentioned above. They examine the conditions and structures of the local authority, municipality or city (including independent cities), as well as residents’ subjective perceptions of the region’s strengths and weaknesses.

 

LamaPoll enables you to conduct online citizen surveys securely and in compliance with the GDPR. Use our questionnaire templates on mobility and district development planning, or draw inspiration from our templates for online polls and needs assessments. You can copy every sample questionnaire to your LamaPoll account and customise it as required. More online survey templates are available here: Questionnaire templates.

Questionnaire templates for online citizen surveys

Transport planning: citizen mobility survey

Use this online survey to involve citizens in transport development planning and incorporate relevant findings into the plan.


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Citizen survey: district development plan

Use this questionnaire template to involve citizens in local development plans, such as city marketing, municipal development or district development, and incorporate relevant findings into long-term planning.


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Needs assessment: housing in later life

Use this questionnaire template to determine the need for age-appropriate housing and facilities. Ask citizens how they would like to live in later life and which forms of housing they prefer, then incorporate the findings into long-term planning.


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Citizen survey: public health reporting

Use this public health reporting questionnaire to assess the population’s health status and living conditions as part of public health monitoring. Ask citizens how they rate their own health and whether they have chronic illnesses or health impairments.


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Online poll: opinion survey on the cycle network

Use this questionnaire template to let citizens vote live on current issues. In this example, residents of a district are asked about the cycle network. The template can be customised.


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Online poll: citizen survey on wind turbine setback rules

Use this sample questionnaire to let citizens vote live on current issues. In this example, residents are asked about setback rules for wind turbines. The template can be customised and adapted to other topics.


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Live poll: COVID-19 trend survey

Use this questionnaire template to let citizens vote live on current issues. The example presents a trend question about measures introduced during the COVID-19 pandemic.


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Uses and objectives of citizen surveys

Alongside public dialogue events, online citizen surveys are a highly visible form of public participation. They receive a positive response from residents and are increasingly used in participatory processes. Taking citizens’ views and wishes into account when designing development plans and programmes also helps ensure that measures are widely accepted when implemented.

 

Citizen surveys can initiate and support local development processes, guide the resulting measures and evaluate their success. Typical applications include urban planning, municipal development and village renewal. Involving citizens makes it possible to gauge public opinion, identify problems, determine the measures required and assess outcomes. Citizen surveys also strengthen residents’ identification with their local community.

Online citizen surveys – benefits at a glance:

economical and time-efficient

resource-efficient

high level of acceptance among citizens

easy access

high-quality data

maximum data privacy

anonymous and secure

You can find more questionnaire templates for citizen surveys, opinion polls, employee surveys and customer surveys on our templates page: Questionnaire templates and examples.

 

Create an online citizen survey

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With LamaPoll, surveys can be created quickly and easily. The tool offers many options for individual adjustments. The help pages are useful for solving many questions independently. For special requests, competent and easily accessible customer support is available.

— Review for LamaPoll

What is LamaPoll?

LamaPoll is a survey tool for creating employee surveys and employee satisfaction surveys online. You can use it to create, conduct and analyse every type of employee survey. Create your employee survey in just a few steps, customise it to match your organisation’s corporate design, and invite employees conveniently by email or through your intranet. You can quickly gather insights that help improve employee satisfaction. Register for LamaPoll free of charge and immediately conduct surveys or questionnaires for up to 50 employees with no obligation. If you need more responses for your online employee survey questionnaire, simply choose one of our monthly plans. You can also use our employee survey questionnaire templates and examples.

Keyboard with a printed online survey © Sven Bähren

Online surveys with LamaPoll

  • Simple and intuitive tool
  • All question types and media
  • Attractive templates and examples
  • Based in Germany
  • 100% data privacy

 

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Last updated on October 2, 2026


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