Online surveys for the public sector: participation, transparency and better administration
Public authorities, local governments, districts, ministries and subordinate bodies rely on dialogue – with citizens as well as with their own employees. Whether citizen participation, satisfaction with public services, municipal development concepts or employee surveys: with LamaPoll, you conduct surveys in a legally sound, accessible and GDPR-compliant way – with hosting exclusively in Germany. This gives you reliable results as a basis for transparent decisions and citizen-oriented administration.
Accessible surveys: a legal requirement for public authorities
Public bodies are legally required to make their digital services accessible – governed, among other rules, by the German Accessible Information Technology Ordinance (BITV 2.0) and the German Accessibility Strengthening Act (BFSG). This also applies to online surveys and forms. With LamaPoll, you create surveys that are designed around accessibility requirements, enabling all citizens to participate on equal terms.
I am more than satisfied, both with the customer service (thank you again for the quick help in sorting things out with our data protection officer!) and with creating and analysing the survey. Your tool is really helpful. I found everything I needed straight away and was able to implement my ideas well. Thank you very much!
From citizen participation and public-service feedback to your own workforce: in the public sector, every perspective matters. With LamaPoll, you survey each target group in a focused way – securely, anonymously, accessibly and in line with GDPR requirements. Beyond surveys, you can also create and send digital forms and applications in a legally sound way.
Citizens & residents
Involve citizens and residents in a structured way – in urban and district development, transport and mobility planning or satisfaction with municipal services. This helps you make decisions transparently and on a reliable data basis.
Employees & public-sector staff
Measure satisfaction, workload and working conditions among employees in the public sector. Strengthen your appeal as an employer and support recruitment and retention in a challenging labour market.
Applicants & service users
Collect feedback from people who use your services directly – from the citizens’ office to digital administration. Identify where processes and services can become clearer, more efficient and more citizen-oriented.
Political bodies & committees
Involve elected representatives, councils, committees and advisory boards in a structured way. Gather views and create a factual basis for decisions and further cooperation.
Secure enough for sensitive public-administration data
Working with data from citizens and public-sector employees carries particular responsibility. LamaPoll supports high standards for confidential surveys:
GDPR-compliant processing and hosting exclusively in Germany
Designed for public-sector requirements in the context of NIS 2 and critical-infrastructure obligations
Accessible surveys aligned with BITV 2.0 and BFSG requirements
Anonymous and pseudonymous surveys for honest, uninhibited feedback
ISO 27001 certified and security reviewed by the German Federal Office for Information Security (BSI)
Full encryption and GDPR-compliant data processing agreement
Create your first survey for your authority or municipality in just a few minutes – secure, accessible and GDPR-compliant, with hosting exclusively in Germany.
From citizen participation and employee surveys to legally required whistleblowing systems: with LamaPoll, public-sector organisations implement common survey and reporting use cases in a structured and GDPR-compliant way.
Citizen surveys & participation
Involve citizens in planning, concepts and municipal topics in a structured way – from mobility to district development.
Employee surveys in the public sector
Assess satisfaction, health and working conditions among employees and develop your administration as an attractive employer.
Whistleblowing system
Legally sound, confidential reporting channels under German whistleblower protection requirements – relevant for authorities and public institutions.
Questionnaire templates for citizen surveys
The questionnaire templates for online citizen surveys and opinion polls can be copied into your own account and adapted to the specific occasion as needed.
Transport concept: citizen survey on mobility
Use this online survey to involve citizens in transport development planning and feed their input directly into the concept.
Use this questionnaire template to involve citizens in municipal development concepts, such as city marketing, community development or district development, and include relevant results in long-term planning.
Use this questionnaire template to assess the need for age-appropriate housing and facilities. Ask citizens how they would like to live in later life and which type of housing they prefer, so the results can be considered in long-term planning.
Use this public health questionnaire to assess the population’s health status and living conditions as part of health monitoring. Ask citizens how they rate their health and whether chronic illnesses or health impairments are present.
Use this short questionnaire to run an opinion survey on the four-day week while also collecting statistical information. After voting, participants see the result based on the responses submitted so far.
Online vote: opinion survey on the cycle path network
Use this questionnaire template to let citizens vote live on current topics. In this example, residents of a district are asked about the cycle path network. The template can be adapted individually.
Online vote: citizen survey on wind turbine distance rules
Municipalities can use this sample questionnaire to let citizens vote live on current topics. The example asks residents about distance rules for wind turbines. The template can be customised and applied to other topics.
Use this questionnaire template to invite interested citizens to take part in a live vote. This template uses motorway speed limits as an example topic for a quick poll.
This questionnaire template captures young people’s opinions, knowledge and attitudes regarding Germany’s new military service. It also asks about their expectations, concerns and personal views on the topic.
LamaPoll is really excellent. We are very satisfied.
Thank you!
What is LamaPoll?
LamaPoll is an online survey tool that helps public authorities, municipalities and ministries create, run and evaluate surveys securely, accessibly and in line with GDPR requirements.
Whether citizen surveys and participation processes, employee surveys in the public sector, satisfaction with public services or whistleblowing systems – with LamaPoll, you manage your organisation’s survey needs on one platform. Create your questionnaire in just a few steps, adapt it to your corporate design and invite participants conveniently by email or link. With ISO 27001 certification, strong information security and hosting exclusively in Germany, LamaPoll supports demanding requirements for data protection and confidentiality. Register for our online survey tool free of charge and run surveys with up to 50 participants immediately and without obligation. If you need more responses, you can use our monthly plans. Suitable questionnaire templates and examples are also available.
