In the public sector, citizen surveys are an established form of public participation. They enable authorities to gather residents’ wishes, views, expectations and concerns, build an overall picture of public opinion and use the findings to inform decisions. LamaPoll provides everything you need to conduct completely anonymous and secure citizen surveys – whether the subject is housing policy, mobility surveys, planned construction projects, city or local authority marketing, or questions concerning the impact of COVID-19 on citizens.
Table of Contents
Online citizen surveys: use cases
Representativeness plays a central role in citizen surveys, so obtaining a representative sample is essential. Our guide shows you how to calculate the optimum sample size using a simple formula: Calculate the sample size for your online survey.
Tip: You can embed a citizen survey on the city or local authority website using an iframe, share the survey link on social media, or print the QR code on leaflets and brochures promoting the survey.
Make citizen surveys count: turn feedback into better decisions
Citizen surveys give local authorities and public bodies a structured view of the issues that matter to people locally. They can make priorities visible, include different perspectives and support transparent decision-making.
- Identify needs early: Ask specifically about experiences, problems and practical suggestions for improvement – for example, regarding mobility, public spaces, local services or administrative services.
- Prioritise measures more effectively: Results help you assess issues by relevance and focus resources where residents see the greatest need for action.
- Make participation accessible: Online questionnaires can be shared easily via a link, QR code, website or social media, helping more people take part.
- Communicate results clearly: Explaining which feedback was received and what will happen next can strengthen acceptance and trust in the process.
Important: A survey does not automatically constitute a representative study. How meaningful and transferable the results are depends, among other things, on the target group, outreach and number of participants.
Citizen surveys with LamaPoll: anonymous and 100% secure
Citizen surveys are increasingly conducted online because online surveys offer numerous benefits: they save time, costs and resources, while delivering high-quality data. Anonymous results, comprehensive data security and data protection are essential for online citizen surveys, just as they are for online elections. LamaPoll survey software meets these requirements. Here are the key points:
You can find customisable questionnaire templates for citizen surveys here: Citizen survey questionnaire templates. You can copy a template to your own LamaPoll account with a single click and adapt it as required.
Online citizen surveys should be accessible. Public bodies must comply with existing EU requirements, which means several factors need to be considered. Our page on accessible citizen surveys provides all the necessary information and checklists: Accessible citizen participation.
With LamaPoll, surveys can be created quickly and easily. The tool offers many options for individual adjustments. The help pages are useful for solving many questions independently. For special requests, competent and easily accessible customer support is available.
What is LamaPoll?
LamaPoll is a survey tool for creating employee surveys and employee satisfaction surveys online. You can use it to create, conduct and analyse every type of employee survey. Create your employee survey in just a few steps, customise it to match your organisation’s corporate design, and invite employees conveniently by email or through your intranet. You can quickly gather insights that help improve employee satisfaction. Register for LamaPoll free of charge and immediately conduct surveys or questionnaires for up to 50 employees with no obligation. If you need more responses for your online employee survey questionnaire, simply choose one of our monthly plans. You can also use our employee survey questionnaire templates and examples.
