Online Survey Mistakes: Accessibility Ignored

A survey that is not accessible excludes some of your respondents and distorts your results. Ignoring accessibility is a common mistake in online surveys. In Germany it has also been mandatory for many digital services under the Accessibility Reinforcement Act (BFSG) since June 2025, whether it applies to your survey depends on how it is used.

Make it usable for everyone

  • Sufficient contrast and legible font sizes (see Non-Web-Friendly Typography).
  • Full keyboard operability, not just the mouse.
  • Clear labels for every question and field so screen readers can read them.
  • Clear, simple language (see Texts Too Long).

Usable on every device

Many respondents fill in surveys on a smartphone. Make sure questions, scales and buttons work and read well on small screens too. Test the survey on several devices before launch.

Accessibility reaches more people

An accessible survey can be completed by anyone, regardless of visual or motor impairment or device. That raises your response rate and makes the results more representative.

What is LamaPoll?

LamaPoll is an online survey tool for creating employee surveys and measuring employee satisfaction. With us, you can create, conduct, and analyse all types of employee surveys.
Set up your employee survey in just a few steps, customise it with your company's corporate design, and invite your employees conveniently by email or via your intranet. You'll gather insights to boost employee satisfaction in no time. Sign up for free with our online survey tool. You can then run surveys for up to 50 employees immediately and with no obligation. If you need more responses for your online employee survey, simply use our monthly plans. You can also make use of our templates and examples for employee survey questionnaires.

Last updated on October 21, 2026


  • Allianz für Cybersicherheit participant logo
  • TÜV certificate

A clean website: no trackers, no cookies!

We REALLY respect your privacy: we set NO tracking, advertising or third-party cookies on this website.

And of course we do NOT track what you do on our site either!