Healthcare offers a wide range of applications for online surveys. Patient surveys, medical history forms and referring physician surveys are just a few examples. Data protection and data security are particularly important whenever health data is collected online. You therefore need a secure online survey tool such as LamaPoll to create, conduct and analyse healthcare surveys easily. Below, we provide an overview of online surveys in the healthcare sector and give you access to our free survey templates.
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Create surveys for healthcare
Our survey tool is widely used across the healthcare sector. Participants may be patients, staff such as doctors, nurses and administrative employees, or suppliers. Invitations and participation may take place by email, on site using an iPad in a waiting room, or via a survey embedded on a website. Patient surveys are also frequently required under an organisation's quality management guidelines.
Whether you want to measure patient or employee satisfaction, identify requirements and preferences, or gather other feedback, an online survey can help make your hospital, pharmacy or medical practice more efficient, welcoming and attractive. Hospital staff, specialists, small practices and clinics across the medical sector use surveys to obtain patient feedback, improve the working environment, monitor project progress and support medical research.
Create surveys for healthcare staff
This is where conventional employee and customer surveys meet the specific requirements of healthcare. Some objectives may overlap, such as measuring employee satisfaction. However, there are also surveys that are particularly relevant to healthcare:
- Hospital safety culture surveys
- Feedback forms for incident reports
- Evaluation of communication between doctors and nurses, or between clinical staff and patients
- Surveys to improve the quality of patient admission processes
- Referring physician surveys for hospitals
- Medical history questionnaires for recording patients' medical histories
- Patient feedback on the quality of care
- Feedback on workshops, training and professional development
Patient surveys: create surveys for patients
Patient surveys and hospital surveys provide concrete data for well-founded decisions. Surveys repeatedly reveal substantial differences between how patients and healthcare professionals perceive the same situation:
- Example 1: While the vast majority of doctors may believe that appointments run on time, half of patients may feel that they regularly wait too long. There are two good reasons to use a survey here: to close this perception gap and to improve communication with patients. Their perception may reflect dissatisfaction, or more detailed questions may show that waiting times are less frequent or shorter than they initially believed.
- Example 2: When assessing the performance of specialist staff and patient satisfaction, ask patients about their treatment, communication with staff and their overall satisfaction. External and self-perceptions often differ. Surveys give you relevant information from the patient's perspective.
Patient surveys are a method of gathering information about the satisfaction, needs and expectations of patients in hospitals and medical practices. A satisfaction survey can show how satisfied patients are with processes, services and practice or hospital staff, while also collecting suggestions for improvement. Patient surveys are also an important quality assurance tool. The Quality Management Directive of the German Federal Joint Committee (G-BA) defines patient surveys as a mandatory instrument for quality development and recommends conducting them regularly, using validated measurement instruments wherever possible.
Online medical history forms: collect health data from new patients
A medical history questionnaire, also known as an admission form, is used to record a patient's medical history systematically. Alongside paper forms, online medical history questionnaires are increasingly used in hospitals and medical practices because they offer many advantages. Completing a medical history form online saves time for both the practice and the patient and eliminates the need to print paper forms. A digital medical history is a particularly resource-efficient way of collecting health data from new patients. Patients can complete the online form at home before their first appointment, giving them time to look up previous conditions, medical findings and medication names in their records. Medical practices receive the new patient's information before the first appointment, which saves time at reception. An online admission form is also a contactless procedure that helps protect both practice staff and new patients from health risks. You will find a free medical history questionnaire, along with other templates, further down this page and in our overview of questionnaire templates and examples.
Create scientific research surveys
Create surveys on health statistics, habits or medication tolerance. Online surveys can also be used for A/B tests in healthcare. A typical A/B test might examine the effectiveness of different methods of providing health information. For this type of study, participants should generally be assigned to groups at random. Find out how to do this in our guide to randomisation in surveys.
Our survey tool can support, evaluate and enrich your research projects. Strict data protection requirements are observed: conduct surveys anonymously or use individual codes that only you can assign to participants if necessary. Under the GDPR, personal health data is a special category of personal data requiring particular protection (Article 9 GDPR). LamaPoll provides an online survey tool designed for maximum data security and data protection. Our tool is, for example:
- TÜV audited: the operation and development of the LamaPoll survey software is certified to ISO 27001
- BSI reviewed: IS Web Check by the German Federal Office for Information Security (BSI), Alliance for Cyber Security, penetration testing centre and IS audit of the back end and front end
For details, see data protection and security.
Data protection is particularly important in healthcare. One more reason to conduct surveys with LamaPoll: maximum data protection and security, hosting in Germany and certified servers. Fully GDPR-compliant.
Use scientifically recognised questionnaires and self-assessments
Questionnaires and self-assessments play a central role in modern healthcare and serve a range of important purposes. They are used, for example, to identify symptoms and support diagnosis, monitor the course of treatment, educate patients and encourage self-reflection. Self-assessments increase awareness of personal health and help patients understand their symptoms and take greater responsibility for their health. Because patients can complete these questionnaires independently, they also save time and resources in healthcare.
Examples of scientifically recognised questionnaires include the BIS-15 and BIS-11 self-assessments, which are based on the Barratt Impulsiveness Scale for measuring impulsivity. The full BIS-11 questionnaire contains 30 items, while the short BIS-15 version contains 15. Both are frequently used in healthcare because they enable a quick and reliable assessment of impulsive behaviour. Patients can also use them to better understand their own behaviour in various everyday situations. Both self-assessment questionnaires are available among the free questionnaire templates further down this page.
Questionnaire templates: medical history forms, referral surveys and more
When creating your survey, use our free questionnaire templates for healthcare organisations as a starting point, such as the patient survey, the medical history form or the referring physician survey. Hospitals can use the referring physician survey to obtain feedback from physicians who refer patients to them. Copy the questionnaire templates and forms to your LamaPoll account with a single click and customise them as required.
LamaPoll has made it much easier for us to run our patient surveys while remaining fully GDPR compliant.
What is LamaPoll?
LamaPoll is an online survey tool for creating employee surveys and measuring employee satisfaction. With us, you can create, conduct, and analyse all types of employee surveys.
Set up your employee survey in just a few steps, customise it with your company's corporate design, and invite your employees conveniently by email or via your intranet. You'll gather insights to boost employee satisfaction in no time. Sign up for free with our online survey tool. You can then run surveys for up to 50 employees immediately and with no obligation. If you need more responses for your online employee survey, simply use our monthly plans. You can also make use of our templates and examples for employee survey questionnaires.
