Gather feedback from congregation members and employees
Feedback and input from congregation members, employees, visitors and event participants are highly valuable to churches and organisations run by churches or other independent non-profit providers. At a time of declining church membership, gathering opinions, expectations and wishes is particularly important. The results can be used to initiate member-focused change or put reform plans up for discussion. Church welfare organisations that provide social services also benefit from regular feedback surveys. These surveys reveal the strengths and weaknesses of their services and measure satisfaction among employees and service users such as parents, patients and participants.
Online surveys have proved to be a cost- and time-efficient tool for this purpose. They provide high-quality data, appealing questionnaires and straightforward analysis. Their broad acceptance and ease of access also encourage high participation. Churches and church-run organisations can use online surveys and forms to strengthen contact with their communities and quickly understand the opinions, expectations and needs of employees and church members. Online forms can also be used for complaint management, status reviews and needs assessments.
Advantages of online surveys:
- Cost- and time-efficient feedback tool
- Easy access
- Appealing questionnaires
- High participation
- High data quality
- Clearly presented results
When creating a questionnaire, focus on the core aspects that can be measured. Social organisations can use online surveys, for example, to examine the quality of care services or working conditions from the employees' perspective.
Use online surveys to gain a clear picture of the current situation. Ask your congregation about their wishes and expectations: How do people perceive their church? Does it represent a sense of community, or is it primarily seen as a provider of services such as baptisms and weddings? What role does the church play in the lives of your congregation members? Which services should be expanded in future?
Survey objectives for church welfare organisations
Churches that operate nurseries, hospitals, nursing services and care homes are also well advised to obtain regular feedback from and about each of their facilities. Surveys of employees and the respective target groups, such as parents, patients and residents, can reveal strengths, weaknesses, potential and how people experience the current situation. As part of quality management, online surveys can examine key indicators such as the quality of care, organisational structures and processes. They also make it easy to measure satisfaction among employees and service users.
Church welfare organisations providing social services, such as Caritas, Diakonie, the Catholic and Protestant churches, the Federation of Free Evangelical Congregations and the Central Welfare Board of Jews in Germany, regularly need information about the current situation as part of quality and organisational development. This enables them to make decisions centred on employees and service users. Online surveys support fact-based decision-making in this context.
Online surveys can also be used at any time to determine whether developments in social care, education or nursing meet the expectations of employees and service users, whether an organisation's website is user-friendly, whether services are well received, or whether there is demand for new event formats.
Free questionnaire examples and templates for churches, church welfare organisations and social service providers are available here: questionnaire templates. Copy a template to your account with a single click and customise it as required.
LamaPoll’s software is an excellent and versatile tool for a large non-profit private school. Sending individual links greatly increased parents’ participation rate in surveys. The ability to design finely branched questionnaires in the Gold plan is remarkable. It also makes it possible to collect all information from families with several children in a single survey.
What is LamaPoll?
LamaPoll is an online survey tool for creating employee surveys and measuring employee satisfaction. With us, you can create, conduct, and analyse all types of employee surveys.
Set up your employee survey in just a few steps, customise it with your company's corporate design, and invite your employees conveniently by email or via your intranet. You'll gather insights to boost employee satisfaction in no time. Sign up for free with our online survey tool. You can then run surveys for up to 50 employees immediately and with no obligation. If you need more responses for your online employee survey, simply use our monthly plans. You can also make use of our templates and examples for employee survey questionnaires.
