Online surveys boost customer satisfaction
Show your customers how much their opinion matters to you. Conduct an online survey to find out what they want, what they criticise and what they appreciate. Feedback is a gift. Customer satisfaction is an indicator of business success and has a direct impact on sales. Delighted customers also recommend your product to others. Satisfied customers buy more, purchase more often and are less sensitive to price.
Customer satisfaction generally has a direct influence on purchasing behaviour and long-term customer loyalty. Products and services that contribute to customer satisfaction, for example through their quality, and are perceived as valuable help create a positive relationship between the provider and the customer. Consumers appreciate being asked for their views and seeing their feedback incorporated into change processes.
How satisfied are your customers? Surveys provide reliable answers
A wide range of surveys can be used to measure customer satisfaction. Depending on the situation, a traditional short customer satisfaction survey may be suitable, while in other cases a Customer Effort Score survey or a Net Promoter Score survey can be used to measure customers’ willingness to recommend your company. Customer satisfaction can also be measured through more detailed customer surveys, for example following a website relaunch or as part of quality management. Free questionnaire templates for different types of customer satisfaction survey are available here: customer survey templates.
Online surveys provide reliable answers about how your products or services are actually received: whether customers consider them satisfactory, user-friendly and worth recommending, or whether they do not. They also reveal whether customers would buy from you or use your services again, or whether they are considering switching to a competitor. Regular customer surveys help you identify your company’s strengths and weaknesses from the consumer’s perspective. The results can provide a sound basis for customer-focused change processes and optimisation measures.
Run a customer satisfaction survey on your own website: Online surveys created with LamaPoll can also be embedded in your own website. Integration via an iframe is straightforward. A clear guide with tips and examples is available here: embed a customer survey on your website.
Try LamaPoll free of charge and without obligation and benefit from
- 100% data protection made in Germany
- your own design for individual, attractive questionnaires
- live analysis
- easy-to-use software that requires no installation or IT expertise
All you need to get started is an email address and a password. With LamaPoll, you get a secure, easy-to-use and sophisticated survey tool whose own customers are delighted with it.
For customer satisfaction surveys, an attractive design and the right questions are particularly important. You know which questions to ask; LamaPoll provides the ideal layout, simple and intuitive questionnaires, a wide range of features and live analysis.
Use our questionnaire templates for customer surveys as a guide. You can easily copy the templates and samples to your LamaPoll account, use them as they are or adapt them to your needs, including your layout and corporate design.
